Overview
ITIL® 4 represents a significant evolution from earlier versions. It moves beyond the traditional process-driven model of ITIL® v3 and embraces a more holistic, value-focused approach to service management. The ITIL® 4 framework introduces the Service Value System (SVS), which shows how all components of an organization work together to enable value creation.
This ITIL® Foundation course covers the four dimensions of service management: organizations and people; information and technology; partners and suppliers; and value streams and processes. It also introduces the ITIL® guiding principles, which provide universal guidance applicable to any organization's goals or management structure.
The course is designed to be completed within three to five days of intensive learning or spread across two weeks in a part-time format. By the end, you will be ready to attempt the ITIL® 4 Foundation exam, a 40-question multiple-choice paper with a 65 percent pass mark and a 60-minute duration.
Training Options
Most Popular
Format
Live Virtual Classroom
Instructor-led sessions with interactive double clearing and real-time discussions
Interactive live sessions
Format
Self-Paced Learning
Recorded sessions with flexible learning accessand lifetime content availability.
Lifetime access
Learning Structure
01
What is ITIL® and why does it matter for organizations today
History and evolution of ITIL® from v1 to ITIL® 4
Key concepts: service, value, outcomes, costs, and risks
Utility and warranty as dimensions of value
02
The ITIL® 4 Service Value System
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
03
The ITIL® Guiding Principles
Scope planning and Work Breakdown Structure (WBS)
Schedule development and critical path analysis
Cost estimating and budget planning
Resource planning and team building
Communications management plan
Risk identification, assessment, and response planning
Procurement planning and vendor management
04
The Four Dimensions of Service Management
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
How external factors influence the four dimensions (PESTLE)
05
The Service Value Chain
Six activities of the Service Value Chain: Plan, Improve, Engage, Design and Transition, Obtain/Build, Deliver and Support
How value streams use the Service Value Chain activities
Connecting activities to ITIL® practices
06
ITIL Management Practices
Overview of all 34 ITIL® 4 practices across general, service, and technical management
In-depth focus on 18 practices tested in the Foundation exam:
Continual improvement, change enablement, incident management, problem management
Service desk, service level management, service request management
IT asset management, monitoring, and event management, release management
Deployment management, service configuration management, and information security management
Relationship management, supplier management, availability management, capacity management
07
ITIL® 4 Foundation Exam Preparation
Full-length mock exams with 40 questions each
Analysis of commonly missed question areas
Tips for interpreting situational questions
Exam registration process and what to expect on exam day
What Learners Say
"
The program gave me practical confidence to move from reporting work into full
analytical problem solving. The project structure helped during interviews.
Ayesha Rahman
Data Analyst — Infosys
"
The learning path was structured clearly, and each module built naturally into the
next. It made technical topics easier to apply
Rahul Nair
Business Analyst — Accenture
Frequently Asked Questions
What is ITIL® certification?
What is the ITIL® 4 Foundation exam format?
What is the cost of the ITIL® 4 Foundation exam?
What is the cost of the ITIL® v4 certification?
Do I need prior experience to take the ITIL® Foundation course?
How is ITIL® 4 different from ITIL® v3?
How long does it take to prepare for the ITIL® 4 Foundation exam?
Is ITIL® certification worth it?
Enroll Now
Next batch starts Jan 9th · 24 seats remaining
Duration
12 Weeks
Projects
15
Video Hours
60+
Level
Beginner → Adv
Certificate
Yes, verified
Access
Lifetime
24
Seats Left
94%
Completion
4.9
Rating
