Privacy Policy

Rescheduling policy

• In case Lecteron reschedules the training event, the options available to the delegates are:

  • 100% refund, if the rescheduled dates do not fit into the delegate's schedule.

  • The delegate would have the privilege of rescheduling and attending a class in future at his/her convenience, at any location, on any date of a scheduled training.

  • The delegates, if they so wish, can send a replacement. However, this should be intimated to Lecteron Solutions at least 3 days prior to the event.

Whereas, if for some unforeseen reasons, a delegate wishes to reschedule his/her registration to a future date, a rescheduling fee is charged as mentioned below:

• If the rescheduling request is received 7 days prior (or more), 10% of registration fee will be charged.

• Please note that rescheduling will be subject to availability of seats.

• If the request of rescheduling is received within 7 days or less, no rescheduling will be allowed. However, the delegate can send a replacement instead.

Refund policy

• Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on Lecteron, you agree to our Privacy Policy, Terms of Use and refund policy

Our refund policy is as follows:

Cancellation & Refunds: Online Training

For Self Placed Learning:

Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book.

For Instructor Led Training:

Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
Also, In case a user downloads the E-Book for the course the money back guarantee will be void.
If you raise a refund request after 7 days but within 30 days of purchasing the course, you will receive 75% of the total fees paid by you. However, no refund will be provided if you raise a request beyond 30 days of purchasing the course.

Cancellation & Refunds: Classroom Training

Lecteron Solutions, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc.)

• In case Lecteron Solutions cancels an event, 100% refund will be paid to the delegate.

• If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.

• If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.

Refund request can be initiated in two ways

• From my orders section, by clicking on “Initiate Refund” against specific item of an order. This will work when item quantity is one.

• In case item quantity is more than one, please reach out to our support team through our Help & Support section on the website.

Refunds: Duplicate payment

Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 22 working days post intimation by the customer.

Note: All refunds will be processed within 10 working days after the refund request is approved by Lecteron.

Privacy policy

• Overview

We take your privacy seriously and are committed to protecting your right to privacy as a user of our website. We have made every effort to ensure your information is secure. This privacy policy information covers what information is collected, what we do with it, and what you can do about it. You can use this information to make your decisions about your privacy.

Collected Information

In general, you can visit the Site without telling us who you are or revealing any personally identifiable information about yourself. By providing your Personal Information to us, you explicitly agree to our collection and use of such information as described in this Policy.

If you choose to register, and are 13 years of age or older, we will collect and process such information from you, including but not limited to the below mentioned:

• (a)Information that you provide to us by filling in forms. This includes contact information such as name, email address, mailing address, phone number, financial information, if any, unique identifiers such as preferences information such as favourites lists, transaction history.
  
  
  
  

• (b)Information that you provide when you write directly to us (including by e-mail).
  
  
  
  

• (c)Information that you provide to us by writing on our blogs;
  
  
  
  

• (d)Information relating to logs is automatically reported by your browser each time you access our Site. When you use the Site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (IP) address, browser type, referring/ exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. We use this information, which does not identify users, to analyze trends and to gather demographic information about the user base as a whole. We do not link this automatically-collected data to personally identifiable information.
  
  
  
  

• (e)We may collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies help us improve our Site and deliver a better and personalized service. Cookies enable Us:
  
  
  
  

  • i.to estimate Our users’ usage size and pattern;
    
    
    
    

  • ii.to store information about your preferences, and allow us to customize our Site according to your interests;
    
    
    
    

  • iii.to speed up your searches;
    
    
    
    

• (f)to recognize you when you return to our Site.
  
  
  

Children's Privacy

We are committed to protecting children's privacy online. This Site is intended for users above the age of 13. We do not knowingly collect payment related information from children.

Cookie Information

In order to enhance your online experience and track website performance, our website uses cookies. It's a small text file which gets placed in your computer hard drive and can be retrieved later. Cookies do not tell us who you are.

Billing :

If you use or provide services on the Site for which we implement a billing system for you, we will collect additional information from you so that we can process and collect billing information. For example, we may collect your mailing address to remit payments.

Third Party Cookies:

We may from time to time engage third parties to track and analyze non-personally identifiable usage and volume statistical information from visitors to our Site to help us administer our Site and improve its quality. Such third parties may use cookies to help track visitor behaviour. Such cookies will not be used to associate individual Site visitors to any Personal Information. All data collected by such third parties on our behalf is used only to provide us with information on Site usage and is not shared with any other third parties.

Course Content

Course content for all the study programs both online and blended programs, is provided only for the purpose of education and guidance. The course content is reviewed regularly and is subject to change without notice. Lecteron reserves the right to modify training content without notice.

Copyright information

You can electronically copy or take print outs of the website pages, only for personal use. Lecteron holds the copyright to all the material on this website, unless otherwise indicated. A written permission from the copyright holder must be obtained for any use of this material other than for purposes permitted by law.

Lecteron Information Practices

Every effort has been taken to ensure the accuracy of the information on the website; the content is naturally subject to change. We are not responsible for any damages arising from the use of the information held on this server.

We assure that all our downloadable training content is virus free. However, Lecteron can accept no liability for damages resulting from virus infection.

Information collected by Lecteron

• You have total control on the privacy of your information.

• Your information will never be sold, exchanged or disclosed to any third party for marketing purposes.

• You can opt to receive offers from us.

You can browse our website without registration.

We may collect and store the information that you voluntarily disclose to us, in order to access our free tests and discussion forum. We do not share your personal information with any third party. We do not collect information about our visitors from email databases, private/ public organization or bodies.

We may use your information to contact you via email or telephone, typically to get feedback, to inform you about new products or provide support on your issues. If you do not want us to contact you via email, you can unsubscribe at any time.

When you purchase our online products or register for a classroom training, you need to make the payment online, thus you will be required to share with us your personal information such as name, e-mail address, telephone number, address(s), credit card number, expiration, and CVV number.

During this program, we store your contact information in our registration and order-entry systems. Your credit card information is never stored in our system as it is processed by our payment gateway which uses Secure Encryption Technology (SSL). Our payment processing partners are Razorpay.

Personal Information Policy Image and Video Capture

Any images captured during events organized and hosted by Lecteron should not be misused. That includes pictures of Lecteron staff and training participants. If you enroll in a Lecteron course your picture may also be featured in photos or videos of the Lecteron classes.

Sharing your personal information

If you have purchased a Lecteron course, we may ask you for your feedback, and display your testimony, your public information, photos or videos on our website or on our social media channels such as Facebook, YouTube or Flickr. You should be aware that your publicly identifiable or displayed information could be used by third parties to send you unsolicited promotional, unsolicited messages. We are not responsible for your personal information which you have chosen to display and any unsolicited promotional messages that you may receive from third parties.

If you do not want us to feature your pictures/testimonials/public information on our website or on our social media channels, please reach out to our support team through our Help & Support section on the website.

Changes to Privacy Policy

These privacy policy terms may change time to time and we reserve the right to change the terms of the privacy policy at any time. When we update the privacy policy, all our registered users will be notified via email.

Terms and Conditions :-

GENERAL TERMS AND CONDITIONS

All services performed by or under the auspices of Lecteron are subject to these General Terms & Conditions that support and complement the specific Terms & Conditions related to that service/engagement:

1: GENERAL

Unless specifically agreed in writing by Lecteron, all contracts are subject to the following Terms and Conditions. Any general Terms and Conditions printed on the Recipient’s Enrollment form, purchase orders or related documents shall not be applicable if they are contrary to these Terms and Conditions, unless expressly accepted in writing by Lecteron. For the interpretation of the trade conditions, the contract is governed by relevant legislation in South Africa in force on the date of written acceptance of the order or service with Lecteron.

2: CONTRACT FORMATION

The contract is formed either when the Recipient’s/Participant’s order or enrollment is confirmed by Lecteron by e-mail, fax or letter, or, in case the order is placed by phone, when it is confirmed over the phone by Lecteron, without prejudice of 3 of these Terms and Conditions. Moreover, the Recipient/Participant agrees not to discuss the validity of the contract when formed through mutual agreement during a telephone conversation.

3: RECIPIENT/PARTICIPANT ACCEPTANCE

1. Recipient’s [also referred to Participant] as orders [also referred to as ‘’enrollment’’] are binding on Lecteron only if Lecteron has not refused such orders within 10 days after receipt of a registered letter, the postal date being conclusive. Lecteron can indeed subordinate the validity of the contract to additional conditions to these relating for example to the good execution of the obligations resulting from the contract. Lecteron reserves the right to refuse an order for enrollment for technical or organisational problems such as: a too important a number of participants, the impossibility to rent a suitable venue or the absence of a lecturer, this list being non exhaustive.
2. All orders are definitive and irrevocable for the Recipient/Participant, subject however to 12 of these Terms and Conditions. Accordingly, any amendment, including a change of participant/Participant, will be submitted to Lecteron for acceptance in writing. The modification shall be communicated at least 15 days prior to the date of the service commencing and will incur, unless otherwise agreed to in writing, a flat administration charge of R1000. Moreover, the non-attendance of a registered participant/Participant to a programme will entail payment of the full fee.
3. If the Recipient/Participant cancels or modifies its initial delivering instructions, Lecteron may invoice the goods/services and retain them on Recipient’s/Participant’s account at Recipient’s/Participant’s risk and expenses until reception of definitive instructions.

4: PRICE AND CHANGE OF PRICE.

Any taxes, levies, duties, insurance and transportation costs arising after delivery or resulting from the service are for Recipient’s account. Until acceptance of the order by Lecteron, prices indicated by Lecteron can be changed at any time. Prices are not negotiable unless a discount has been previously agreed upon between Lecteron and the Recipient/Participant.

5: DELIVERY

1. Delivery periods are purely indicative. Lecteron does not guarantee delivery of products and/or services within the period specified.
2. Lecteron has the right for any reason to substitute or change faculty or staff for any programme without notice prior to or during the course of any programme.
3. No part of any programme may be considered to be the provision of professional advice which may be relied on by any particular Participant/Participant (such as, without limitation, investment, legal, accounting or financial advice)

6: PARTICIPANT/PARTICIPANT RESPONSIBILITY

1. Participants/Participants are, unless otherwise agreed with Lecteron in advance, solely responsible for deciding whether any service offered by Lecteron is suitable, and should inform themselves in advance of the service details, criteria and requirements.
2. Participants/Participants are bound to comply with any Lecteron policies or regulations concerning any particular programme or in relation to using Lecteron facilities. Lecteron reserves the right to remove any Participant from a programme for material non-compliance or unsuitability, in which case no refund will be due.

7: COPYRIGHTS AND INTELLECTUAL PROPERTY RIGHTS

1. All intellectual property associated with Lecteron and its programmes remain the exclusive property of Lecteron and/or its faculty unless otherwise specified and agreed with Lecteron before the commencement of the Programme. Intellectual property includes, without being limited to, all methodologies, know-how, training materials, information, articles, data, programmes, tests, web sites and web site content and other documentation originated or authored by Lecteron, its faculty or by Lecteron employees or agents and/or used by Lecteron in its programmes.
2. All materials produced and/or distributed by Lecteron for use by Client/Participant or Participant can only serve for authorised purposes connected to the programme and shall not be reproduced, distributed, licensed, assigned or exploited for any other purposes without Lecteron’s explicit written authorisation. All useful concepts, methods, procedures, processes and improvements of any nature, made or conceived during the delivery of any programmes in relation to the intellectual property shall remain the sole property of Lecteron.

8: PAYMENT AND TERMS OF PAYMENT

1. Lecteron’s course fees are payable latest one month prior to the programme’s starting date or upon receipt of the invoice provided it is issued less than one month before the starting date of the programme.
2. Late payment: any invoice unpaid on due date shall, immediately and without prior notice, bear an daily cumulative interest of 1% as well as a contractual indemnity for administrative costs of 25% of the remaining due amount with a minimum of Rs 1000. Lecteron reserves the right to claim a reasonable compensation for all relevant recovery costs incurred because of late payment, without prejudice of its right to claim back judicial costs.
3. Absence of payment: if Recipient/Participant fails to pay, Lecteron reserves the right to suspend all deliveries of goods or services until full payment of all due amounts by Recipient/Participant.
4. Means of payment: Lecteron’s invoices are payable by electronic funds or bank transfer into the company’s bank accounts as written on the invoice – net of bank charges – or by credit card (Amex, Mastercard, Eurocard, Visa).

09: APPLICABLE LAW AND JURISDICTION

Recipients/Participants agree that any dispute arising between Lecteron and the Participant/Recipient in respect of the contract shall be construed in accordance with the Indian laws and subject to the jurisdiction of the Indian Courts.

10: CANCELLATION OF CONTRACT

Lecteron is aware that urgent unforeseen events may occasionally happen between the Participants/Recipient’s registration/enrollment to a programme and the date of the programme, making it impossible for the Recipient/Participant to attend. However, due to the Recipient’s/Participant’s late notification, other participants may be unable to attend. This is why the following conditions shall apply whenever the Participant/Recipient books a seat to one of Lecteron’s programmes:
• a colleague of same level or experience may take the Recipient’s/Participants place provided that this is communicated at least 20 working days before the start of the programme and subject to administration charges as set forth in 3 of these Terms and Conditions.
• if Recipient decides to postpone to a later outing of the programme and/or cancels his/her participation at least 20 working days beforehand, he/she is subject to administrative costs as set forth in of these Terms and Conditions.
• if the Recipient/Participant fails to comply with the above conditions or notification is received within 20 days before start date, registration fees and costs shall be due in full.